Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions purchased through MileHunter at milehunter.ch. Payments and billing are handled by Paddle (paddle.com), who acts as the Merchant of Record for all transactions. This means Paddle is the seller of record on your invoice and is responsible for processing refunds.

2. Free Trial

Where a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time during the trial without any cost. We recommend cancelling at least 24 hours before the trial period expires to avoid being charged.

3. Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• No partial refunds are issued for unused time within a billing period

4. Refund Eligibility

We offer refunds in the following circumstances:

• Within 14 days of initial purchase: If you are not satisfied with your subscription, you may request a full refund within 14 days of your first payment. This does not apply to renewals.
• Technical issues: If a verified technical fault on our side prevented you from accessing the service for a significant portion of your billing period, you may be eligible for a partial or full refund at our discretion.
• Duplicate charges: If you were charged more than once for the same subscription period, we will refund the duplicate amount immediately.

5. Non-Refundable Situations

Refunds will not be issued for:

• Subscription renewals (unless required by applicable law)
• Requests made more than 14 days after the initial purchase
• Accounts suspended or terminated due to a violation of our Terms of Service
• Change of mind after the 14-day window has passed

6. How to Request a Refund

To request a refund, please contact us at hello@milehunter.ch with:

• The email address associated with your account
• The date of purchase
• A brief description of your reason for requesting a refund

We will review your request and respond within 5 business days. Approved refunds are processed by Paddle back to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

You may also contact Paddle's support directly at paddle.com if you have billing-related queries.

7. Statutory Rights

This Refund Policy does not affect any statutory rights you may have under Swiss consumer protection law or, where applicable, EU consumer law.

8. Contact

salnova GmbH (MileHunter)
hello@milehunter.ch